Latency is the time that it takes for your voice (or data packet) to reach the recipient plus the time it takes for its acknowledgment to come back. Some templates aren't available for customization, and some columns are required for certain templates. As a result, this field reports multiple call dial possibilities, such as: Fature access codes (FAC) used for invoking features, such as Last Number Redial or a Call Return. SIP_MOBILEA mobile/cell call is when the user originated the call with their mobile number, or received the call when called on their mobile number. The highest CPU usage value for the Webex app for the duration of the meeting, in percentage. This data helps you gain an overall perspective of offending clusters or node at the organization level. These call legs redirected to another on-premises cluster that was able to connect to the meeting. You can use this information to help see headset engagement between different countries. It helps to identify who last redirected the call. Total CallsThe total number of calls and meetings joined in the Webex app with Cisco Headsets over the selected date range. The following example shows acceptable CORS entries in that servers configuration: You can use tools like postman to check or verify the access-control-allow-origin setting, or you can use this curl command: If the URL you enter does not allow CORS access with web.webex.com, then the in-network connectivity test fails. Mac AddressMedia Access Control address of the device. Original reason denotes the first redirection reason, and the Redirect reason denotes the Last redirection reason. Here's how a blind transfer is represented in a detailed call record report. The possible values are: YWebex Assistant was used during the session. Total Data UsageThe total number of audio and video data that were transmitted and received from on-premises clusters. Seeing a list of top occupied workspaces can help identify which workspaces are being underutilized. The contact's presence indicator is green, and displays text "@ Webex". I apologise for the trouble. If this number is low, you can use the charts below to see which location had on-premises clusters that were always at max capacity. You can use this information to get a sense of what filters and charts to look at so you can help diagnose and mitigate the problem. You can use these charts to determine if the media quality of call legs is affected during a specific time of the day. When the report is ready to download, the status column changes to Complete. Overflowed to Cloud Call LegsThe number of call legs that tried to connect to an on-premises cluster, but none were available, so the call legs connected to a cloud cluster. Apart from Video Mesh, all reports are in Greenwich Mean Time (GMT). of the Expressway cluster with all nodes of the IM and Presence Service cluster (diagrams show only the primary to publisher connections, for clarity). The email address of the user who had high system CPU usage. Work in real time: Use tools that let everyone work on documents and projects at the same time. Packet loss is the time distortion that you experience when you record or playback an audio signal. i.e. Small business account management (paid user), Synchronization times from real organizations, View progress on Directory Connector dashboard. You can use these KPIs as measurable data to see if participants are having JMT issues during meetings in your organization. The Message Connector interacts with the Key Management Service (via the cloud-based messaging service) to request the decryption key for the Webex App space. The time of when the webinar ended (GMT). This tab shows a list of reports that are ready for you to download. The owner of the device shows in the Assigned To column. This chart can help you keep track of how many external users have access to your meetings and if you want to change any security measures. If the meeting requires a password to join. 3 For example, an internal call between two users will have two call legs, but be counted as a single call for the purposes of this dashboard. The range of data they measure changes as you select a new date range. their status, their session will persist even if they have not used Webex App within the previous 72 hours. You can see call quality data within 15 minutes of when a call ends. If you see Low as the largest piece of the pie chart, try training users in your organization about the benefits of joining by video, or how whiteboarding can help illustrate ideas. We do not support this scenario, because the potential benefit from redundancy is outweighed by the risk of overloading This can happen for a number of reasonsfor example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. A breakdown of how users responded to the prompts given by the Webex Assistant on devices with Proactive Join enabled. Is anyone aware whether CISCO intentionally removed this feature?, Or whether there is a setting that we switched off somehow. The synchronization time is related to the number of objects that are synchronized. This chart shows a breakdown between good and poor audio quality during calls and meetings using Webex for Webex devices in your organization. The key option pressed by callers on the keypad. 2022 Draft Guide Intro Note. This field shows if a breakout session was started during the meeting. Webex App users can add any Webex App-only or Hybrid Message users to spaces. This chart shows the number of calls, made or received, summed up on an hourly basis across the selected date range. Indicates which party released the call first. CF/busy or Voicemail/busy. When you enable Hybrid Message Service, this "self subscribe" behavior is automatically disabled for your organization. Total time that callers were on the line with the auto-attendant. Provides details about how many licenses are being used in a subscription, and how many users have hosted at least one Webex meeting within the reported date. This tab shows a list of fixed templates that you can use to schedule reports, along with a brief description for each report. Most charts are available in daily, weekly, and monthly format. This information helps you decide if a specific location needs more or less on-premises clusters. You manage this organization using Control Hub. This chart shows a trend of the average, 75th percentile, or 95th percentile join meeting times of all participants in your organization. These charts show you a trend of what the audio packet loss, latency, and jitter of call legs were like. If you're a Pro Pack customer, you have access to 13 months of data. service in the event of a failure? This report doesn't have a date range selection. Researchers first evaluate experimental vaccines in the laboratory and in animals. 8 hours. The Message Connector destroys the XMPP session it was holding for the offline user's Webex App. The Webex cloud sends the encrypted message to the Message Connector. This report shows you license usage for unique active Webex devices and third-party SIP devices that use the Video Integration for Microsoft Teams (VIMT) in your organization. The expected behavior, when a Hybrid Message-entitled Webex App user sends a message to another Webex App user, is for the sender's Jabber to also send that message to the recipient's Jabber. 2 3 3 comments Best Add a Comment If a user is online with both JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting). The time of when the webinar started (GMT). This chart shows how many workspaces were occupied during an hour. Transfer related call ID is used as a call identifier of the other call leg that's involved in the transfer. User Status Does Not Update After Changing the Active Directory Server The date and time of when the meeting will end (GMT). Duration (in GMT) of how long the meeting lasted. You'll still see their availability and status. users and/or wide geographical distribution. It can take up to 15 minutes to hide your availability and custom status. Carols Terminating CDR would be, Calling line ID = Alice, Usertype = User, Redirecting number = , Original reason = Deflection, Redirect reason = Call Queue. Decide who can see when you're available and what your status is. This information helps you pinpoint potential reasons for when call legs overflow to a cloud cluster. This is because the Message Connector does not translate presence from Jabber to Webex App. Number of users from the external domain in your organization's spaces. You can choose to generate a CSV formatted report immediately or to schedule reports to run automatically in a daily, weekly, or monthly format. The possible values are: Provides details about the total number of meetings hosted within the selected date range. If you have less than 90 days in your subscription, then the average is based on the number of days the subscription has been active for. DeflectionIndication that a call was redirected. Use This chart shows the daily average headset use over the selected date range by headset model. LocalUsed when the local user has released the call first. 2022 Suspension Watch/Update: Alvin Kamara and DeAndre Hopkins. Is it an incremental or full synchronization? Im trying to subtract time in ksh script. Now there are four ways to send chat messages: A user without Message Service uses Webex, A user without Message Service uses Cisco Jabber, A user with Message Service uses Cisco Jabber. The contact is using Jabber and Webex App, and Jabber has determined that the user is Available. By seeing how long each type of users takes to join a meeting, you can take proactive steps on how to mitigate these issues, like sending out information on what changed before a new update rolls out, or sending out instructions to new users on how to join a Webex meeting. To help with analyzing the data in your organization, you can select one of the metrics on the chart to filter the data that you want to see. Indicates a trigger that led to a change in the call presence. Audio Data UsageThe amount of audio data that was transmitted and received from on-premises clusters. comments sorted by Best Top New Controversial Q&A Add a Comment . If this field is blank then the device was deleted from your organization. External are users who join meetings hosted in your organization as guests. If the user is also using Webex App, their Webex App presence is unaffected because Message Connector does not translate presence from Jabber to Webex App. There are five KPIs that show at the top of the Detailed Call History tab. The time (in UTC+0) when the device joined the Microsoft Teams meeting using VIMT. Change the date range for the chart: Daily, Weekly, or Monthly. Name of the auto-attendant, as provisioned. Use these charts to see a breakdown of host and attendee accounts used to join meetings. Whether or not the participant clicked the Record button. UnavailableTo a Voicemail, when user has no App or device, UnknownCall Forward by phone with no reason. This chart shows the nodes that are available for the on-premises cluster that you selected. Run the Directory Connector and open the Dashboard tab. An extension that got dialed and a mis-dialed keypad digit from a device or app. the solution. Explore Webex Suite We are seeing as much as a 60-70% reduction in the amount of time it takes to make decisions. For incoming calls, it's the telephone number of the user. Average number of agents that actively handled calls. Average abandoned minutesAverage call minutes that the callers spent waiting for an agent before hanging up or selecting the option to leave a message. Possible values could be "wifi", "ethernet", "cellular", or "unknown". Each additional object to synchronize requires additional operations on the Webex identity store. XMPP or SIP messaging federation between the Jabber deployment and another domain. A breakdown of voice command intents from users in your organization. Reports help you track and analyze the performance of Webex services in your organization. The hardware make and model of the device used to join a meeting. The following is a list of known behaviors when users try group messaging interoperability. The highest value of audio packet loss for the duration of the meeting, in percentage. you may want to prevent client installations or advise your users of potential interoperability issues. Cloud and On-PremisesA mix of call legs in the meeting that connected to either an on-premises or cloud cluster. If you choose CSV, you'll export all of the data for the selected report. shown below). When users are deleted from AD and then you synchronize with Webex, the users become Inactive, but are only held in Inactive state for 7 days before being deleted from Webex. On the Select a single sign-on method page, select SAML. The country of the dialed number. Name of the place or user this device is assigned to. Phone numbers for participants who join a meeting through VoIP show up as NA. You must be a Pro Pack customer in order to generate reports with an API. 5 minutes to read; 10 contributors Feedback. A unique ID for this particular record. The number of hours the device was used for a call. These charts provide details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises clustertypically because of high CPU usage or network capacity being full. The name of the user who scheduled the meeting. Local Sharing WirelessDevice is shared and connected locally by the user via WiFi without joining any meetings or calls. the email address (or name) to search for users in Webex. Use these charts to see a breakdown of locations that participants joined meetings from. They can use Webex App to chat with users who are enabled for Hybrid Message, but the messages are not copied to the recipients' Jabber clients. Headset usage averages more than an hour per day. Existing contacts will not be transitioned across from Jabber to Webex. Number of calls that were presented to the agent and answered by them. Created on March 19, 2021 Auto Away Status after 5 Minutes Hello, Microsoft Teams status changes to "Away" after 5 minutes unless you are actively using the program. Budget Committee Meeting to be held on, at 9:30 a.m. Click on the Filters bar to select which data you want to see. The amount of time in seconds that the user turned on their video. This is a unique identifier across Cisco products. Threading - chat within a chat! Webex App takes your privacy seriously. One of my favourite things about Webex Teams is that I get to decide which notifications I receive. Last known date of when a user from the external domain shared a file in a space in your organization. These call legs redirected to another on-premises cluster that was able to connect to the meeting. The total number of joins by participants or devices from all Webex meetings over the selected time period. KPIs are generated on a per call basis. Small business account management (paid user), full administrator, read-only administrator, or support administrator of an organization, deployed the Cisco Webex Video Integration for Microsoft Teams, Deployment Guide for Cisco Webex Video Mesh, Feature Configuration for Cisco Jabber 12.8, organization ID that you can find in Control Hub, Analytics for Your Cisco Webex Cloud-Connected UC, Explore Analytics for Cisco Webex Meetings and Cisco Webex Teams, Analytics for Your Webex Cloud-Connected UC. However, they can disregard the delete notification, as they still see the original The total number of minutes for all meetings over the selected time period. the recipient. basically im querying a database and i want to get the time 10mins before hand.. (from) in ksh Code: CurrMin=$ (date "+%M") from=`expr $CurrMin - 10` to=$CurrMin however if i run this i say at 2 or 3 mins past the hour, i.e. Download Webex for Windows, macOS, iOS, and Android. You can use this chart to determine the number of people actively using the Webex App. The contact is only using Webex App, and was Active more than 10 minutes ago, but within the last 72 hours. Call legs are categorized as good if both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%. For incoming calls, it's the calling line ID of the user. the same clients (Jabber to Jabber or Webex to Webexpoint 2). Whether or not the participant shared their screen during the meeting. You can also search for specific agent or workspace names, call queues, and locations by using the search bar in the table. You can only have a maximum of 50 reports in this list. Jabber rich text is not converted to Webex App markdown. Follow these steps to enable Azure AD SSO in the Azure portal. Data for this report is only for bots from your organization. Its headquarters are in San Jose, California.. Its software products include Webex App, Webex Suite, Webex Meetings, Webex Messaging, Webex Calling, Webex Contact Center, and . Currently, when using the Webex Hybrid Calendar service for One Button To Push (OBTP), the meeting shows up on a device 5 minutes before the meeting is scheduled. This chart shows you a breakdown of VoIP/video participants or minutes by internal or external. If this number is low, you can follow up with users to find out why they're not using their hosting capabilities. You may not want these users to start using Webex just yet but, if they are synchronized with Directory SIP_NATIONAL An outgoing domestic call within the user's region. SIP_PREMIUMCalls that uses enhanced or extended Toll Premium Services, premium rate, or special rate number. For outgoing calls, it's the calling line ID of the user. Cisco Webex Messenger * Cisco Webex Messenger enables clients to perform numerous functions such as instant messaging, presence, and desktop sharing. Call quality improves as jitter decreases. You can use this chart to see if there are enough agents to handle calls and adjust as needed. It only applies to call scenarios such as transfer, call forwarded calls, simultaneous rings and so on. The number of calls made and meetings joined from the Webex App client by a user. Provides details about users who havent hosted or attended meetings within the selected date range. Both Webex Teams and Webex Meetings make it easy. Bob = Callee / Terminating ). We also support up to 5,000 Message Service users per Small Expressway, up to 6,500 users per Medium Expressway, and up to The recipient is not enabled for Hybrid Message Service, so those Jabber messages are not copied If you enable idle timeout for in-network users and don't provide a CORS URL, or the CORS URL fails the network connectivity test, then the duration you select for off-network users is applied to in-network users. or "room"). All Hybrid Message users can use Jabber to send messages to all Webex App users in their organization. Active speaker view (lock and pin a participant) Mobile screen sharing: iPhone, iPad, Android, and wearable device support . Your CORS site needs to allow sharing with web.webex.com. Provides details about calls routed to auto-attendants during your business regular hours. 2 The phone number for participants who joined a meeting through CCA, PSTN, VoIP, Edge Audio, or Fallback. in clients/devices. These charts provide a summary and trend for the average resource utilization of media services used in on-premises clusters compared to other clusters. Display names of the participants who attended the meeting. If you're using Hybrid Message Service to gradually migrate your user base from Cisco Jabber to Webex, the following issues Overflowed to Cloud Call LegsThe total number of call legs that tried to connect to an on-premises cluster, but none were available. This table shows the top 10 locations that had the most participant minutes. The Webex App app encrypts the message and sends it to Webex. On the second day, an independent set of 350 participants with the poorest quality are captured for that day. Provides information about how many licenses are being used in a subscription. It always takes precedence over Call Forwarding. you have Hybrid Message Service enabled for some of your users (Point 3). It's here! The Message Connector supports coresidency with other Expressway-based Hybrid Services (Hybrid Calling and Calendar Service). Note that users who are enabled You can use this table to help you quickly see which users to focus on and find out why they might be having poor quality call legs as opposed to other users. Our design does not account for users indefinitely using both clients, because the way Unified CM IM and Presence calculates You can use these reports to see details for each meeting, how often users are messaging each other, details for Webex Calling calls and call queues, how often Webex devices are used, onboarding information, and more. At least one participant called into the meeting using audio connection through a computer. Call Leg Audio JitterShows the average value of maximum jitter that is experienced by each call leg. or recently sent a message. If it was scheduled as a Webinar or Webcast. Quality data is only available for Webex devices when used during Webex activities. Presence is not translated from Cisco Jabber to Webex App. In this case, the sender and recipient may both have seen that this message has been delivered, because they're using Webex App. You can use these charts to determine if a specific codec is affecting the media quality of call legs. The percentage of the duration participants used UDP connection for a VoIP call. The number of hours the device was used for whiteboarding. You can use this information to see if a certain model has more usage than the others to help with future headset purchases. - have the "Do Not Disturb" status. The number of minutes that the webinar lasted for. You can rely on your most active users to encourage others in your organization to use the app. Guest Feb 1 2021 Sign in to Control Hub, then under Management, select Organization Settings. Partially supported from Webex App to Cisco Jabber. This graph provides a summary of how many unique users have signed in to Jabber over a time period. For information about Cisco Webex Cloud-Connected UC (CCUC) Analytics, refer to Analytics for Your Cisco Webex Cloud-Connected UC. The type of meeting that took place. You can use this chart to see which options users are calling about the most. For example, records tagged with relatedReason=PushNotificationRetrieval indicates that a push notification was sent to wake up the client and get ready to receive a call. Local Sharing CableDevice is shared and connected locally by the user via a HDMI cable without joining any meetings or calls. It has the ability to set an active time as well, in case you want to let the switch happen after a certain time period. The average is calculated as (number of Active Devices KPI) divided by (number of Total Usage KPI). SIP_TOLLFREEToll-free based arriving (incoming) calls. SIP Call ID used to identify the call. Sign in to Control Hub and go to Reports > Report list. Each meeting can last up to 50 minutes; Use your computer for audio (VoIP) Usage reports; Unlimited number of meetings; Desktop, application, file & whiteboard sharing options . most recent update for that user, and displays that presence to all the subscribing Jabber users. Total Messages SentTotal number of messages sent from the Jabber client over the selected time period. the users. Total Usage (Hours)Total number of hours that devices were used for. This information helps you pinpoint potential reasons for when call legs overflow to a cloud cluster. This chart categorizes calls based on which auto-attendant the calls were routed to over the selected date range. The Hybrid Message enables interoperability between these two groups of users. Labels: Shows a recent view of the total bandwidth used across all Webex Video Mesh clusters when cascades are established between on-premises and the cloud. Active Usage per DeviceThe average number of hours that devices were used for any active or digital signage activities. It could be because of situations like force lock or because of a session audit failure. CF/Selective, UserBusyDND enabled or user willingly declined the call. TLS is not supported on these connections. This table shows the top 10 participants who joined the most meetings. Hours UsedTotal usage over the selected time period. These charts provide a summary and historical trend of call leg connections within a meeting. You can use this report to find out who the host for an webinar was, what type of webinar was scheduled, and how many users registered or attended. Unique identifier internal for administrators. See why 95% of the Fortune 500 trusts Webex as their collaboration solution. Out of Office status in Webex App is provided by integration with user calendars. In Webex App this displays as, for example, "Active 2 hours ago" or "Active yesterday". Generated reports will show up in the Report list tab. events. This report breaks down how often devices are used across all activities over the selected date range. This isn't tracked per media type. Export Data or Charts: You can export any graph to save a snapshot of the view. Whether the call was inbound or outbound. Once completed, you will start seeing Jabber metrics in Control Hub within two days. The users activation status is shown as Activated if the user signs in to the Webex App for the first time. Having this entitlement for all users improves Webex App shows an Airplane overlay on that user's profile picture. Latency may be a factor Provides details about calls routed to auto-attendants after your business regular hours. Each date that you select has their own set of data. Data is captured every 10 minutes, and the number of workspaces that were occupied during those times are then aggregated in an hourly pivot. When a Message Service user comes back online in Webex, stored messages are Get peace of mind with information security and user privacy for all, no matter where you are. This tool provides instant messaging that is faster than e-mail and more likely to be read by the user. These include: To give you an idea of how these factors affect your synchronization time, we've drawn statistics from real organizations who are using the Directory Connector, and shown the results in the following table. Thanks 19 Mark Anthony Lee Gutang 2022 Mock Draft 2.0 (PPR, 4pts pass TD, Flex, 17 rounds, #10 slot) June 24, 2022. You need any paid-for Webex app offer for your organization. The total number of audio minutes used by each participant. This limitation has a consequence on the Do Not Disturb behavior: when a user manually resets their Jabber presence from "Do The value appears in Mbps. The location for users who join meetings with the Webex app and video devices will show up as unknown. The range of data they measure changes as you select a new date range. Total Active HeadsetsThe total number of Cisco Headsets that were used once with the Webex app over the selected date range. This approach has predictable results if Hybrid Message Service users are using either Webex App or Jabber but, in a migration scenario, we expect people to be using both clients. Avg. The average number of unique active hosts for the preceding 90 days of the reported date, rounded to the nearest whole number. If the user's Webex App app is not integrated with their calendar, there is no Out of Office status in Webex App. You can use this chart to help determine if media quality issues are affecting all endpoints in your organization, or if it's limited to specific endpoints. Possible causes could be Auto attendant transfer, Transfer out of a call-center, users app/device redirection etc.. FaxDepositIndicates a Fax was deposited to the Fax service. To users, this means that the unread messages count is synchronized between Jabber and Webex App. The times that the participants left the meeting (GMT). If the meeting is a one-time meeting or a recurring series. Sign into Webex Site Administration, and go to Users. You can use this chart to get an idea of which devices get the most use, and how you can help get more use out of the devices with the least engagement. Average number of minutes that the agent put calls on hold. Wait a few seconds while the app is added to your tenant. Last known date of when a user from the external domain joined a space in your organization. We recommend that you generate same-day reports in your time zone's afternoon and include the previous day along with the same day if you find that your reports don't have all of the previous day's data. We support up to 5 IM and Presence Service clusters per Expressway connector cluster. A device may be one of the following types of activities: In CallDevice is used to join a meeting as a video endpoint. The date and time of when the meeting invitation was last updated (GMT). The average number of unique users that mentioned the bot. This information helps you find out if users are engaged in meetings. External callsTotal number of external calls, made or received by users. Jabber data doesnt backfill. This map shows the overall geographic distribution of your Cisco Headset inventory. In that case, if offline storage is disabled, the These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between audio, video, and share data, when cascades are established between on-premises and cloud clusters. clients, the Hybrid Message Service tries to deliver messages with both clients. Solutions like Webex also offer sophisticated video conferencing features like screen sharing, meeting recording and transcription, AI-powered meeting assistance, and more. A unique identifier for the user associated with the call. Select the right plan for your budget and buy Webex today! 1. The KPIs available for individual workspace locations are: Distribution of occupied workspace by hour. Select Delete and then confirm your choice. Learn More Protect your users Get zero-trust security with end-to-end encryption. Average minutes are calculated as: This table shows the top 25 call queues with the most calls by a specific status. Webex App users can choose to hide their status, which also prevents them from seeing status of other Webex App users. Total number of minutes that calls were placed on hold by agents. In WebEx Teams, my status never goes to Inactive. users may assume that the user is following the conversation. The contact is using Webex App and has manually changed status to Do not disturb: for a period between 30 minutes and 24 hours. 2 hours. Total Call MinutesThe total number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range. To optimize resources, Webex downgrades the bit rate and resolution of all videos when the user reaches an average system CPU usage of 95% for five consecutive seconds. AnsweredAnswered if this call leg was answered, Unanswered otherwise. It can show you how your organizations usage of Webex Calling is trending over time. The average system CPU usage for the duration of the meeting, in percentage. Select which date range you want to view the data for with the calendar date selector. With the historical data in the metrics view, you can more effectively manage your Webex Video Mesh resources by monitoring the capacity, utilization, and availability of your on-premises resources. This table only shows the worst offenders from the last 21 days. The average video jitter for the duration of the meeting, in milliseconds. The contact is using both clients and has manually changed status to Do not disturb: for a period between 30 minutes and 24 hours. Reports help you track and analyze the performance of Webex services in your organization. Example for a call made to an auto-attendant number and call redirected to a call queue service: In this example all users (who made and received the call) are Webex Calling registered users. Screen SharingTotal number of times a screen was shared over the selected time period. If the meeting was scheduled as a Webex Meeting, Webex Event, or Webex Training session. Not available means that users weren't shown key menu options when certain features are used, like call forwarding, call intercept, and call screening services. Offline storage is not enabled on IM and Presence Service: The message is discarded and the sender will see a "Message could not be delivered" error, if they are using versions before BargeInIndicates the user barged-in to someone elses call. Message Service for the "early adopters" in your organization, and that they will use Webex as their primary chat client. This report shows details of all the agents that have been assigned to call queues in your organization. Meetings Analytics provides you with details and descriptions about who's using Webex meetings, regardless of whether it's a Personal Room Meeting or a standard Webex meeting. The recipient on Jabber sees the edited message as a new message, they also receive a notification "Username used Webex App to delete a previously posted message." The highest system CPU usage value for the duration of the meeting, in percentage. You can filter the entire page by selecting a category on the chart. Depending on the schedule for the report, select Generate Report or Schedule Report. The operating system for the Webex App client. The brand name and model information for the microphone that was used during the meeting. This entitles all the Jabber users to the basic Webex App messaging functionality. The number of users invited to the meeting. Our new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling and Call on Webex call quality across your organization. Webex. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change. Average minutes are calculated as: This table shows details of call queues that have been set up in your organization. Webex App user is not sharing status (the Show statuses box is unchecked in Webex App settings). For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020. The date of when the users status changed to Active. Total number of minutes that callers spent waiting for the next available agent to answer the call. The operating systems of the devices the participants used to join the meeting. Windows Mac Android iOS Hide my availability and status Show my availability and status Was this article helpful? than it received device presence from the same user's Jabber client. If you deployed the Cisco Webex Video Integration for Microsoft Teams for your organization, then usage metrics for participants who joined Microsoft Teams meeting with Cisco video devices are counted in the key performance indicators and charts. You can see the recurring details for each report and when they were last generated. The number of spaces that the user has sent a message, made a call, or shared a file in. For example, if three meetings lasted 30 minutes each, then the count is 90 meeting minutes. Total number of minutes for participants who called in to meetings using PSTN. This chart shows how many hours headsets were used during calls. This report shows data for every activity of each bot per day during the date range that you select. reviving competition, part 4: 21st century antitrust reforms and the american worker 117th congress (2021-2022) In-call usage refers to calls and meetings joined in the Webex app. The unique ID of the administrator who added the user. Webex App markdown is not converted to Jabber rich text. Bob = Webex Calling user Callee / Terminating record). As a full administrator, read-only administrator, or support administrator of an organization, you have access to various charts in Control Hub, depending on your deployment. IM and Presence Service tries to route the message onwards to the Jabber client of the recipient. Might be based on factors like a specific time, specific callers or to a VM. Devices must be on version CE 9.15.9.3 and RoomOS 10.9.0.29 or higher for data to show. Click the check box for the user you want to activate, and then click Actions > Activate . Use these charts to see a breakdown of clients that participants used to join meetings. This field shows if a meeting had simultaneous interpretation enabled by the host. WhiteboardingThe number of hours the device was used for whiteboarding. Away @ Webex can also mean that the user is Out of Office in Webex App. Facebook and Messenger are two different app but operates under one company and Integrated app. The email addresses of the participants who attended the meeting. Thanks! The possible values are: NAData wasn't available. Number of external spaces that users from your organization are in. Click the More button on the top right of the chart/list, and select the file format to download. The percentage of the duration participants used TCP connection for a VoIP call. You may connect multiple IM and Presence Service clusters to each Expressway connector cluster. You can use this table to see the number of incoming calls to auto-attendants and the status of those calls. The possible values are: NThe meeting wasn't end-to-end encrypted. Meetings data is updated every 10 minutes. The audio type that participants used to join a meeting. With Webex, you get one button to push with the big green button and you're in. Exchange messages and share files with another person or a group of people. Editing messages in Webex App is supported. CCA (10000 to 20000)Participants who joined a meeting through Cloud Connected Audio. Check out our new pricing for Webex Meetings and Teams. Total Telephony MinutesUse this KPI to see the total number of telephony minutes used during meetings in your organization. The country of where the participants joined the meeting from. The average video round-trip delay in milliseconds. of one node is reserved for redundancy. The version of the soft client used to join the meeting. For example, if a user is active on their desktop computer and mobile device, then they'll be counted as two active users. The type of network connection that the client used to exchange media. This chart categorizes auto-attendant calls based on the key menu options that callers chose or the key options pressed by callers on the keypad over the selected date range. Onboarding User Activation and License Details Report, Meetings Active User Rolling Average Report, Auto Attendant Reports - Stats Summary, Business Hours Key Details, After-Hours Key Details. This tab shows a list of reports that are set up to run recurringly. Bob has Call forward Busy enabled to Carol. If there's a sudden spike of Webex devices with poor video quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies. CallQueueA Call center call to an agent or a user (a member of call queue). Supported (mandated) between your premises and Webex. Total Call LegsThe total number of call legs that connected to on-premises and cloud clusters. You can find out how many people in your organization are using the app to communicate and share ideas, which of those users are most active, and which spaces are most commonly used. You can use this chart to get a sense of which calling services that participants prefer to connect to for meetings and calls. Analytics data, except for Meetings, is batch processed each day. 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