He told me that he had a friend who went through the same thing but got out of it after he submitted a police report and proof to collections which Im going to do the same thing since I still have everything from the paperwork the scammers had me fill out and send back to them as well as everything BOA sent me. I will spend the last 20 years of my life telling everybody my story of how banks have gotten so large they JUST DONT CARE. P.O. Ten months from today, y, Stay in the know this holiday season. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I had other accounts in very good standing with Bank of America as well. Click below to send your contact info if you'd like us to connect with you. You should allow at least two weeks for the bank to respond to your demand and one more week for the court to schedule a hearing date. In addition, upon checkout, a $336.60 service fee was added without my approval or consent-totaling $1366.55. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. i called today to find out why my employees couldn't cash there payroll checks from my buisness accounts that had substantial amounts of money and was told that my buisness accounts were closed and that it was a buisness decision and that bank of america has the right to not disclosed any information for why the accounts were close i have been with bank of america for almost 15 years plus and have never have any problems with personal accounts but just open my buisness acounts less than 8 months bank of america said that they have sent out a notice which i haven't seen i need my funds now not 2 weeks later to pay my bills for my buisness and employees im a small buisness owner, Desired outcome: The bank, the second largest in the U.S. by assets, offers in-person banking through roughly 4,300 financial . Privately message your name, ZIP code, phone number, inquiry and best time to contact you. But BOA continues to transfer out and transfer back the 500$ each month. Aside from helping you in seeking security and justice, we can assist you in composing various legal documents, preparing divorce settlement agreements, contesting parking tickets, and arranging DMV appointments. This bank should be called worst bank in America!!! They wait too long for transactions to go through!! My 83 year old mother put every penny she had in a checkin g and savings account with Bank of America. But, it is almost to the end because I ran out of options but to take it to the small claims court. And I have not had access to my money for 72 hours. . One of the Bank of America ATMs has just taken my money and the dispute is still ongoing. As of 2016, Bank of America is the 26th largest company in the United States by total revenue. The vendor no longer returns any emails on behalf of my charge, nor do they ever answer their telephone. But on the report from the credit agencies I have zeros, they do not reflect any of my bank statements at all. Please refundI am sick at the moment and I thank you for your service. Change the incorrectly reported data for the last 1.5 years, report in correctly, delegate some functions to your representatives, they are too underpowered, Reopen my card that I didn't owe anything on, Denied my claim of unauthorized purchases, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Bank Customer for 40 years. BOA fails to have the proper security in place to protect its customers. If you look at the many reviews below, you'll read the personal details of how terrible this bank is. I followed Bank of America's directions to write a letter explaining everything. When refinancing your home or applying for a loan, its important that the bank you choose is prompt and communicative These are big decisions after all! Is someone going to contact me? Mon-Fri: 8 a.m.-9 p.m. The lady at branch even put a new jersey address on my account without me know and taking money and bank of america dont want to give me my money and they can clearly see that this is fraud the fraud departmwent called me and told me it was fraud . I was surprised to see this charge on my account. Next week I am go in chase to open a account thear . Bank of America complaints contacts. I did not receive an email, text, letter, or call alerting me of the reversal. Customers also report having trouble with Bank of America chargebacks. Original review: Oct. 8, 2022. My friend who works at a bank told me that they werent supposed to pre-approve checks without verifying to see if its legit. I warned Bank of America during chargeback "Please, do not pay them, they are scam artists". They don't care about the customer. In addition to the standard checking and savings accounts the company has offerings for students, online and mobile banking customers. Bank of America goes through the insurance company they must have for consumer accounts and returns the entire sum that she deposited initially in 2019 when she relocated to florida. ConsumerAffairs is not a government agency. As well as pay the bills due that week. So, when Bank of America customers find out that the card they applied for is not the one they were actually approved for given, its understandable that they would be upset. Read More: Everything You Should Know About Recent . When I asked them to please wait and let me call the company, they got in their van and abandoned me. The FTC will then review your complaint and contact you if it signals a potential problem with a financial service company. Banking services: Identity Theft is so prevalent at BOA that customers will spend an excess of 2 hours holding on the 1-800 fraud hotline before connecting with an associate. You can see that innumerable payments have been returned, causing me extreme debt in vendor reverse fees as well as an enormous hit (56 points) in my credit rating. What Bank of America did: They allowed several, Third party checks to be processed causing severe overdraft. If they want to lock you out of your account and call it a "system issue" then they can do so. As I'm typing this I have been on hold for 35 min (this time). Below you can read unbiased reviews, complaints and comments for branches or the bank in general. The DoNotPay app was created to assist you in dealing with mundane everyday tasks you would rather avoid. Friedberg taught Finance and Investments at several universities. Thanks for your service bank of america . DoNotPay will also give you a hand if you want to prevent stalking or harassment, protect your work from copyright violation, or get virtual credit cards to sign up for services without disclosing your credit card information. If youve exhausted all other options and are adamant about taking Bank of America to court, were here to help! Back in April of this year I was paying my bill starting at $100.00 every 8th monthly. Since August 2019, I have had three frauds on my credit card. Checking. If you want to file a complaint against Bank of America, you can contact one of the agencies in charge of monitoring and addressing consumer complaints. All they tell me is the same thing they told me 4 days ago they are working on it. Its location on this page may change next time you visit. I have answered every question and sent every document they requested in less than 2 days every time and no closing. Most people just dont have the time and the financial means to proceed with a lawsuit, and their complaints never get resolved. Initial complaints should be directed to Bank of America directly. Bank of America Advantage Plus Banking. I'm your host, Phil Rosen, reporting from New York. Bank of Americas global reach serves 47 million consumers and small businesses with 4,700 financial centers and 16,000 ATMs. "The bank charged overdraft protection on several transactions in a row all while showing my account as positive. Submitted by: Anonymous in North Carolina | Read more Bank of America complaints. I've been calling MR location since 0900 and at 12:05 someone answered with no resolution, and I even had a 1300 appt. Complaints Department is not affiliated to, linked with or otherwise endorsed by Bank of America. What complaints do people like you have against Bank of America? Bank of America has a suite of credit card choices including cash rewards, travel, low interest rate, small business and cards designed to repair damaged credit. I and my family and whatever friends I can get in contact with will be removing our funds from this "Business", and I use that term wisely. In the U.S. alone, Bank of America has more than 5,400 financial institution branches located in more than 15 states, so peoples experiences with the bank will vary. No one answered the telephone line, there was no active chat activity on the site, and the response to my email was an automatic response that did not acknowledge my billing concerns. You can also review our page of help links to find the answers you're looking for online. Depending upon the amount of damages you are seeking, you can file a complaint in small claims court in the county where the bank has its headquarters or where you obtained a loan from the institution. They have no interest in helping nor know how to accommodate them. Business Incorporated: 7/31/1998. In June of this year, I unknowingly fell for a job scam where I applied and got hired by a company American Specialty Health as a digital health coach or so I thought and was sent 2 checks of 4992.00 each which was supposed to buy the equipment that I needed for my new position with the company. I will say one thing I'm looking into a new bank and I will never take out another loan or credit card with this company again. . In 2021 according to Home Mortgage Disclosure Act data . One of the top complaints that customers lodge against Bank of America is being charged overdraft fees on accounts that they thought they closed or put on hold. Paying your bills is already a stressful, tedious part of life. Its been so long that they ran my credit check a second time (hard inquiry) which is hurting my credit.. i need my funds released asap to pay bills and payroll, Bank of america will call the police on you if you try and take out cash over couple thousand! As of April 2022, it holds an A+ rating for its customer interaction. For 200 years, Bank of America has helped their customers, clients and the community meet their financial goals. One of the top complaints that customers lodge against Bank of America is being charged overdraft fees on accounts that they thought they closed or put on hold. I recently opened a bank loan assist account with Bank of America. I even asked the representative so you're telling me as an employee of that bank they wouldn't fix this for you immediately. Item: [protected] You can report your concerns and issues with Bank of America to any of the following agencies: The Consumer Financial Protection Bureau (CFPB) is an agency that works to protect consumers in the financial services sector. You can file a complaint with this agency by filling out the online form or by calling 1-877-FTC-HELP (1-877-382-4357). I am going to fight for the George Baileys in out world . Mobile banking: A company has refused to give you a refund you believe youre entitled to? I transferred the money, noticed the mistake immediately as the money was not in my checking account. You can also contact the bank by calling the branch phone number at 864-252-3445. I call back and after holding for quite some time again I get online banking who tells me they have to transfer me to the fraud department. It's not right what Big Business can get away with if we let them. Ready to connect with a mortgage loan officer? Then stopped. They also sent me over 8k in temporary credits from Cash App but they strongly denied it and called me a liar even after I faxed them all of the paperwork, police report and other reports. In the meantime they have bounced over 10 checks causing problems with our vendors and clients. Was told that they have to hold the money for 5 business days before they can even give it back. Comments are moderated so may not appear immediately. 11/15/2022. My next payment is due January 9th and the first payment was due December 9th which had already been paid in full way before the date. They need to be held accountable because this isnt right at all plus they continued to tell me that I was protected by their $0 Liability Guarantee but yet I was sent 2 claim denial letters along with an approval claim letter but yet yall want me to pay back 6k that I dont owe?! When purchased, the amount charged was in fact $1020.00 for 2 concert tickets-18 times the face value cost. Get your money back by suing it in small claims court with the help of our app, the worlds first AI lawyer. Convenient locations: The gentleman that kept calling me back had no answers to why the money sitting in my CLOSED ACCT has yet to be transferred to my new acct. I understand that I made the mistake and I hit the wrong button but people make mistakes every day and I have to jump through hoops now to get this fixed and pay extra fees and late fees on loans when I had the money in the account. Is taking better control of your finances on your list of New Years resolutions? Use this comments section to discuss problems you have had with Bank of America, or how they have handled your complaints. Desired outcome: Thank you, you have successfully subscribed to our newsletter! Bank of America sided with this scam artist broker company in Boca Raton, FL. If youre searching for a mortgage loan, loan refinancing or a home equity line of credit, visit Bank of Americas website to apply. They did not care at all nor did they try and assist me in trying to solve this issue. If you look at the many reviews below, you'll read the personal details of how terrible this bank is. BBB File Opened: 11/1/1949. This has caused me much emotional anxiety and stress as this 500$ transfer impacts my other payments. They say they do, but the report says the opposite. I never was sent or saw a contract. They not very understanding and again it makes no sense that they can take the money out immediately but cannot return it. Excessive fees. Financing options: I was told the $ taken from Zelle $1989.00 would be refunded. ********************************************* So, I wait about a week to get a temporary password through the U.S. Mail. I own a restaurant. Bank of America (NMLS #399802) offers mortgage loans nationwide and has lending specialists available both online and at branch locations. We opened the new accounts and have had NOTHING BUT TROUBLE! Bank of America wants me to state I had Identity theft with the broker moving company. Bank of America told me they would investigate. Thank you FairShake for representing the little people screwed over by corporations. Bank of America Falls Tower branch operates as a full service brick and mortar office. The company may be asked to respond to it. Original review: June 27, 2022. I would like to escalate this complaint to recover my fraudulent Zelle activity. The bank is accessible across the country and has about 3,900 branches and about . All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Your Most Common Complaints against Bank of America. They are "feeding me" with "come/call later, we'll fix it'. The main character in the great movie Its a Wonderful Life. Then I found out that they not only pick and choose who they help out in similar cases like mine but they have a long history of doing this. Customer Satisfaction Department Investors have built up a $1.9 . Do some research and get a bank that has better customer service, reimburses you for any ATMs, and pays you interest to hold your money and doesn't have minimum requirements to keep your account open. Tue, Nov 8, 4:03 PM (5 days ago) Not to mention the amount of money that I transferred into the loan assist account was over $250 more than I owed so why wasn't that red flagged in the first place is my question. I call them, hold for a long time and then they transfer me to the fraud department who can't help and send me back to the online banking department who also can't help and then cut the call. I go to login today and my account is locked out again on the first try logging in too! High fees: Bank of America charges a monthly $8 maintenance fee plus an additional $10 fee per transfer when you make more than six in a month. Sincerely, Resolved "edd customer service" Resolved "checking account" Resolved "charged 39.99 a month for shopping . 30 April 2022. Share your photos and videos with others to prove the truth of your words. The loan is broken into three payments which I had already paid the first due 3 weeks prior to the due date. /5 NerdWallet rating. 2 Bank of America Branch locations in Lutz, FL. Are you frustrated that Bank of America keeps charging you excessive fees? Desired outcome: Statements from the bank are OK, regular. 9/25/2022 STILL NO RESOLUTION! I did this immediately. Called them as soon as they open that morning and received absolutely no assistance. Service: Next Day Reopen my card that I didn't owe anything on. Our call center is experiencing longer than normal wait times. I called and I asked why am I being charged, I just recently paid this and cleared the balance. Digital tools so impressive,. Date of experience: November 28, 2022 Heres how you sue Bank of America in a few easy steps: Thats all there is to it! This agent was kinder and actually verified that they could reach someone at the fraud department except that they discovered that the fraud department was closed. Korey Wilder Now I really know I don't want to bank at B of A. I received a product from a foreign merchant. I cant say enough good about this company! First STOP TAKING MY MONEY. No one in the branch has the authority or knowledge as to how to close an account. Great, it's already 2 weeks late but at least it's finally going. You can find contact details for Bank of America above. View hours, phone numbers, reviews, routing numbers, and other info. I can only hope this email will start a process that makes BANK OF AMERICA PAY!! In holyiday every person nave need to money to pay his bill . The following week the new jersey branch contacted me and told me i need to contact the fraud department that some one was pretending to be me and i live in stone mountain. Falls Tower office is located at 355 South Main Street, Greenville. The woman on the phone asked me several times if I was cancelling and I told her, "No", "I wanted them to send me a licensed moving truck". After paying they said their order is incomplete and kept making offers with a no thank you on the bottom and or add to cart. $12.00. This customer service is trash and so is their dispute policy. Opt in to receive unusual activity alerts by push notification so you can ver, Looks like Charlotte @hornets mascot Hugo is managing his money between dance breaks. Everything that needed to be looked over I am sure it's done. Box 512868 If you'd like to mail correspondence, please send it to: Bank of America PO Box 25118 Tampa, FL 33633-0900 Call Customer Care on 1 (800) 432-1000. Someone walked into two different BofA branches in the same town and took out of my account $4000 over the counter from one branch and $2400 out of an inside the bank ATM at another branch. Bank of America has an overall customer satisfaction rating of 2.5 out of 5 stars based on 1450 votes and 314 reviews & complaints for 3750 branches. Investment and insurance offerings: Bank of America would not credit my account for fraud claiming they have no responsibility for Zelle transactions. Customers routinely complain about Bank of Americas fraud policies, including: In fact, there are many complaints that echo the same situation of fraud taking place, but Bank of America failing to close the account, and subsequently causing negative credit bureau reports as explained by one customer, I was the victim of fraud and Bank of America didnt remove or close this account or another who stated I have been fighting with Bank of America for a fraudulent charge on my credit cardand Complaints go unheard and they dont have the customers best interest or back when it comes to fraud. ET. The way that I was more or less let go after working there for 30 1/2 years. If you need to speak with a customer service representative about your complaint in person, you'll need to schedule an appointment with a person specialized in that particular field. A copy of your credit report or other documentation supporting your claim, A financial statement or other documentation supporting the amount you're seeking from the bank, The name and address of a person who can serve as your representative in the small claims court, Tell us how much money you are owed by the company, if applicable, Choose the most appropriate reason for your lawsuit from the menu, Answer a few questions from our AI-powered chatbot, Provide evidence that will help us build your case. It broke immediately so I filed a dispute that the product was unsatisfactory. They have kept our money 2 weeks and we are afraid to call again to check on it because B of A said if we did they would have to open another investigation and that would delay the refund 2 week longer. As of 2016, Bank of America is the 26th largest company in the United States by total revenue. Member Service. Tell us your Bank of America complaint. BOA Staff are permitted to work from home and access confidential consumer information such as, #ss, addresses, phone numbers and phone carriers, spending habits etc. Read more about how to do that here. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I got 9 overdraft fees applied to my account., Recently, one complaint lodged against headquarters on the BBB page explained, Interest incurred when I owe $0.00, will not take off bill after call to customer service Paid my bill 4/27/2020 in full $1,668.07 before due date 5/4. i need my funds released asap to pay bills and payroll, Management called police on a cash withdrawal. Upon speaking with them over the phone they were unwilling to award us the 40,000 miles and told us that right after we got approved they made it so that anyone would receive 40,000 regardless of the card. BofA online agent we're not helpful what so ever. Resolved "edd customer service" Resolved "checking account" Resolved "charged 39.99 a month for shopping . . Take your complaint beyond customer service and get a real resolution. The bank has a total customer base of approximately 80 million individual and small business accounts that are located in Europe, North America, Latin America, and the Caribbean. I never signed anything. They got more done in a few weeks than I did in over two years. Some customers also complain about customer support representatives who are slow to respond and may even use discriminatory language when responding to customer inquiries. Tweet Bank of . Many customer grievances are about confusing bill pay processes, overdraft and other fees, and accounts being put on hold. This incident happened on May 22, 2021, around 4:30 pm. I went to the Bank of Americas branch located at 16370 Pines Blvd, ,Pembroke Pines, FL 33027 today Saturday 10/29/2022 at 9.45 am and there was only one Teller serving lots of people. I been with this bank for years and im treated like this im in shock, Desired outcome: Read full review of Bank of America and 1 comment. When I started to work there the bank was called "INDUSTRIAL NATIONAL BANK", then the Bank became "FLEET BANK" and years later changed it name to BANK OF AMERICA when they bought FLEET. Her account was taken over by fraud and they stole thousands of dollars. While the bank enjoys a decent overall reputation, not all Bank of America customers are satisfied with the bank's services and customer support. Get buying tips about Banks and Credit Unions delivered to your inbox. They began to tell me that info on my card wasn't showing complete info. @bryantparknyc Exciting time ahead, see you tonight. The Federal Trade Commission (FTC) is an agency that oversees consumer protection issues and represents the interests of consumers in the financial services sector. However, my wife put in 14200 thinking the decimal point would go before the last 2 zeros. The latest review Bank of America, Claims Resolutions Department was posted on Dec 4, 2022. Over the past several years, Bank of America's average rate on home purchase loans has been consistently lower than the national average. You should consult with a consumer protection lawyer for professional help and support if you want to proceed with your case. Ga. There were three Branches nearby before Pandemic and now one has been closed and other branch opens on Monday to Friday from 10.00am to 4.00pm just part time and thus giving lousy services to customer. I have never had this happen with another bank before, they will not remove from bill. It is the second largest bank holding company in the United States by assets. Makes me wonder if there are any good national banks out there. Its been times I had lower than my check and they wouldnt cash my check!! It has now been 4 days for the freeze and 10 days for the check. Submit a complaint and get your issue resolved. On top of that, youll likely need to hire an experienced attorney to help out with the lawsuit if you dont have any legal experience yourself. at all times Thanks I finally stopped the process only the see that I was charged $333.62. Desired outcome: This incident happened on May 22, 2021, around 4:30 pm. Financial education: It is one of the country's "Big Four" banks alongside Citigroup, JPMorgan Chase, and Wells Fargo and operates in all 50 states; however, the company has also been the subject of numerous legal investigations for wrongdoing, including one which resulted in a record-setting . I call back and then they finally are able to fix it. As recently as this morning, my account continues to be in the red, with returned credit payments accumulating. The case number is117051863 The customer is a number . Malkit S. Sappal Then I was instructed to send the deposited money from my checking account electronically to my so called team leader Ashley ** and to a vendor by the name of Sherrie ** via Zelle and Cash App. There is also a fee when you make a transaction on a . After speaking with *******, whom was the first agent, she immediately advised . They took their sweet time investigating and doing research but I was shocked that they pre-approved the fake checks when I barely had anything in there to begin with and they had the nerve to victim shame me as well as blame me for the crime itself plus they wouldnt tell me who or where the money was electronically sent to. 3 days later without notifying us BANK OF AMERICA put a FREEZE on this account. How To File a Complaint With the FTC. They dont care the loyalty client even if are business accts, really take a moment before open an acct with this bank, they dont deserve your loyalty. Customer representative (Graeham) is incompetent and whole branch (Ladue) has no interest in resolving the issue. Nothing has been done so far. For 1.5 years now. High fees: Bank of America charges a monthly $8 maintenance fee plus an additional $10 fee per transfer when you make more than six in a month. PLEASE consider crediting this billing issue on my behalf immediately so I may get back to clearing my negative balance, repairing my credit, and saying goodbye to my mom with an open heart and mind. Years in Business: 74. Business Started: 1/1/1948. The bank charged overdraft protection on several transactions in a row all while showing my account as positive. You have $21,000 of my money and YOU WILL NOT RELEASE IT! If you have an issue with your account, credit card, or loan application, you can contact the bank's Complaint Department through the bank's official website. Well start sending you the news you need delivered straight to you. I have never received any tickets for my venue service. I have called them MANY MANY times, including last week. To make matters worse, when there are real accounts of fraud, Bank of America isnt always the quickest to respond. Bank of America is an American multinational banking and financial services corporation headquartered in Charlotte, North Carolina. I will not name any names but you can see pic and look up video on youtube, it was a customer of bank of america @6070 whitestown pkwy, whitestown in 46075 We have been doing business with you for the last several years. Change the incorrectly reported data for the last 1.5 years, report in correctly, delegate some functions to your representatives, they are too underpowered. Activated card the balance was said 22 dollars and some change.. I had to travel to the East Coast to care for my critically ill mom, and unfortunately managed to contract Covid 19 in the process. Bank of America Complaint. For 4 months BofA had reported to the credit agencies, I saw my FICO score. Recently due to our company name change we were instructed to open new accounts. I replied that this is insane I can send a photo showing it was CLEARLY broken and the return policy made it impossible for me to send the item back. In 2007 we bought a piece of property with an old house on it (house #081).. Later, we found out it was actually TWO pieces of property with TWO separate tax bills (-11 and . Background; We had purchased a $200.00 credit to a friend's golf account as a "thank you" for taking care of our Florida house while we were away. I could see if it covered the whole loan and only a tiny bit more but I literally transferred $250 more than I even owe on this loan and I'm over a month ahead on the loan on top of this. Visit Customer Care Contact Form. We appreciate you coming in. Close the account and transfer the money. I have a been a BofA customer for over 32 years and was surprised at how unhelpful BofA online agents were. September 20th, 2022 Sig, @Road_2_Ft_Worth Hello, Michael. My name is ******* and just recently had a horrible experience with Bank of America Customer Support. As I have been working in this industry so long I have a name and reputation in my community and people are coming to me and waiting for me to get service sometimes even 2-3 hours out . I received a temporary credit on June 24th. @ErenCaner Thank you for reaching out. Recently a client of ours gave us a $10,000 check from his company. I had to transfer money from a savings account into a checking account due to my rent being taken out of my checking account. That is not the way to treat elderly people. I was talking with Martha and she told me that I had to send a copy of the social security and she gave me an email to do it but she didn't give it to me correctly and I didn't pass the email the email she gave me was rejected by [protected]@Bofa.com and I gave a case number ID [protected]. I don't miss payments and my credit score is valuable to me due to my business. Bank of America review: BoA is illegally using my mortgage ESCROW. Bank of America customers regularly complain about paying their credit cards off and still being sent bills. This charge back has been DEVESTATING financially and emotionally. ********************************************* What Bank of America did: Approximately a year and half ago my phone was stolen and $550 was taken out of my Bank of America checking account , they reimbursed me but later took the money back even after I sent them all that they asked for plus video of the woman picking my phone up off the table and walking away with it.On 07/23/2022 I filed a claim because a auto shop charged me $325 to fix . Frad of Pure Health Research They charged my cared 333.62. I ran thousands and they wont help me invest .. the cashier in Charlotte Nc that made my account is stealing money from my account!!! They told me "We can't fit your things in our truck". What we don't like. Resolved "Fraudulent Charges allowed on my account by BoA" Resolved "Arbitrarily canceled my cc with a negative balance" Resolved "refund of funds which are on hold since.". We HAVE LOST OVER $100,000 in revenue as a result of the freeze. The bank offers a variety of products that include credit cards, checking accounts, savings accounts, and certificates of deposit to customers around the world. The standard phone waiting times are usually between 30 and 60 minutes. I call them and reach online banking who transfers me to the fraud department and then I get a message that says the fraud department is closed and the phone cuts off. Rating 2.51/. O, Im sorry for your inconvenience! It may be used in setting the CFPB's priorities for regulating companies like Bank of America. Bank of America says because I didnt notice it for just over 6 months, they arent liable.. Valid reasons for filing a lawsuit against Bank of America are: Be absolutely sure that you have legal grounds to sue the bank; otherwise, you will not only lose the case but will also permanently damage your credit score. fee they would not waive fee in the middle of a pandemic. On the way to say goodbye to my mother, I was on the plane at a -$897.00+ bank balance. Please do not post any personal information relating to yourself, or employees of Bank of America as these comments will not be approved. the popup kept coming. And would appreciate some compensation for the time and energy I spent in ensuring that there are funds available to pay my mortgage and credit card payments. People need to know someone is out there to help! Bank of America's mobile app gives customers 24/7 account access with fingerprint sign-in. A local Bank of America mortgage loan officer can help . Use another bank. Credit Karma on equifax shows they closed my account on the 1st of September 2022. Claim number: [protected], 11/8/22/, account ending in 9591, amount $200.00. WARNING: A complaint can be detrimental to your credit score. Desired outcome: ^guillermo, @loveAmari3 Hello. Upon examination of the initial transaction claim, this claim was filed as a fraudulent claim rather than a billing concern. To help out we called the Owner of the check, and the bank it was written on. 1421 Bank of America reviews first appeared on Complaints Board on Jul 20, 2006. BoA is illegally using my mortgage ESCROW, - Credit card dispute over atm's malfunction, - Original mortgage file including insurance policy. In some cases, the CFPB may not be able to review your complaint. The latest complaint Fraudulent Charges allowed on my account by BoA was resolved on Feb 04, 2022. We value your privacy. Bank of America is the second-largest bank by assets in the United States and is based in Charlotte, North Carolina. And it's just blows my mind that they were just so dismissive especially seeing as I was offered this loan due to the fact that I was a loyal customer as they put it. Services: resulting in an alarming number of consumer identity theft complaints. Another option at your disposal is to write directly to Bank of America's Customer Satisfaction Division at the following address: Bank of America You have definitely screwed the wrong person. I'm going through the same thing! Tweet Bank of America Customer Care. When youre on hold on the 1-800 fraud hotline there is a recording discouraging clients from making a complaint and further investigating unusual charges, This is a red flag. They sent me 2 temporary credits which became permanent which didnt make a difference because my account was frozen. After you click the link to start your complaint, you'll be asked a series of questions about the issue you're having. This has been a nightmare, as Bank of America promptly reported false information to all three credit bureaus and wiped out my "Very Good" FICO score. to me As serious as fraud is, it is incredibly frustrated to have your money locked down because of perfectly reasonable and normal usage. I deposit a check in the bank on 08/31/2022 i knowed that money started coming out of account i nwent the branch the lady in the told me to open a new account i did that and she filled a fraud claim for me witch i later found out that she could not file claim only the fraud department then i put money in the new account that was gone . Charlotte, NC 28512-8168. I WOULD LIKE TO GET MY MONEY BACK AND LEAVE THIS BANK ALL TOGETHER. Is this your company? If you've contacted the bank's customer support and have filed official complaints with multiple agencies to no avail, you can consider suing the Bank of America in small claims court. Ashley wanted me to process a 3rd check but I was alerted by BOA that my account was overdrawn by 6k. Resolved "Fraudulent Charges allowed on my account by BoA" Resolved "Arbitrarily canceled my cc with a negative balance" Resolved "refund of funds which are on hold since.". Bank of America goes through the insurance company they must have for consumer accounts and returns the entire sum that she deposited initially in 2019 when she relocated to florida. The BOA rep then told me you should make sure youre purchasing from a good company next time. 2 reviews of Bank of America "I was having issues with BofA online and required for me to visit a physical branch. This Broker tried to charge my credit card $1,398.00. Our content is intended to be used for general information purposes only. Or that a payment arrives late and I do not understand why they closed my account without notification, the saddest thing is that the rewards that I collect during this time simply do not want to honor them, since Mr. Cruz told me that the account is closed, I would like to have the opportunity to honor my rewards, since over time I collected $1031.69 and it is not fair for me to lose them for not receiving any notification that they were updating their database,and the worst part is that I have tried to speak on the phone with more representatives and nobody helps me. They were just sued and had to pay Fraudulent Charges allowed on my account by BoA, Arbitrarily canceled my cc with a negative balance, refund of funds which are on hold since, charged 39.99 a month for shopping discounts, mishandling account and this mishandling. I started working for what ended up being Bank of America in April 14. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Our financial center with drive-thru ATM in Naples makes it easy to take care of a full range of financial needs. Thats why DoNotPay created the Sue Now productto help consumers fight against companies that have wronged them. You can file a complaint with this agency by filling out the online form or by calling 1-877-FTC-HELP (1-877-382-4357). You can also share your own toughts and complaints about Bank of America using the . Carey Hall and BofA are positive on value stocks, which generally lagged in the last bull market but have a history of better performance in higher interest rate environments. I was told to log into my account (which I did) and watched my checking account be drained of its last $600. Bank of America Complaint. Bank of America also offers insurance products. Desired outcome: Follow the link for a closer look. But Bank of America customers have experienced a variety of additional issues with their credit card and loan payments, including: Many people take care in selecting credit cards that have benefits and perks that fit their lifestyles. My name is Steven Morgan CEO of Talk of the Town Group LLC. Desired outcome: Like one of the other reviews said here it seems like they pick and choose who they're actually going to help. A copy of your application for a credit card or for the loan in question. Be the first one to find this review helpful. I have been in dispute with Bank of America since November 2019. Someone filed for unemployment using my identity and a bank account and prepaid debit card was issued to this person by Bank of America . If they want to charge you excessive fees, then they can also do that. Many Bank of America customers have dealt with unresponsiveness and lengthy waits for finances to close. The worst part is I send the information and then hear nothing from them for days to a week. BOA now wants me to provide more info (essentially the same info Ive already provided) I called in to confirm that they legitimately needed a second opinion letter from another merchant that the quality was bad on the product. When disputing the additional charges, customers are then met with damages to their credit credit report. The account was paid in full, I never had a late payment with them ever. I have been a customer on this account since 2015 and it was a rewards program account and I have never stopped paying. And the entirety of the loan left was only 330 dollars. When we didnt get the refund in 6 days, she called back and was told it would be 8 more days before we would receive our money back because she called back to ask about it. Sit back and relax while we do the work. 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The reason for my letter is about the account that ends in 3840, recently I spoke with several representatives to mention some Milka, Linda, Roberto, Cruz, Sabrina, Samantha, and all of them told me that my account was suspended that they supposedly sent me a letter asking me for a copy of the social security, letter that I did not receive, the most interesting thing is that neither by email nor by the bank's app did I receive any notification from you on September 1, 2022, I realized that the payments that I had scheduled stopped going through , this brought me many problems because the payments were late and that brought me surcharges on them. Prevent B of A from taking advantage of elderly people who made a clearly honest mistake. Decided to refinance my home and for convenience choose Bank of America. This comment was posted by a verified customer. ^lisbeth, @Eslizzy25 Hello. The company offers a variety of wealth management opportunities to help customers save for their childrens college or their own retirement. They then tell me that it must be a "system issue" and that I'll need to contact the fraud department on the next business day which is 3 days away. I was having problems with the company for months. 3. I had to file a claim, BOA sent me a new debit card and they seemed to carefor the time being. Bank of America financial center with drive-thru ATM | 12965 Collier Blvd, Naples, FL 34116. Yes no joke! This complaint was posted by a verified customer. On September 12th, 2022, I alerted the vendor that the concert event was permanently cancelled and requested a full refund (see attachment). What Bank of America did: I made a transaction thru the app its provided the transaction went thru they froze my account i called confirming it was me that did it to who i made the transaction, he had a buisness card also with bank of america from what he explain to me the account was open he had around 75 u.s dollars just to keep it open monthly, from starts reason it was for a purchase of a . Many Bank of America customers have experienced their normal day-to-day billing being flagged as fraudulent. Online Transfers from Bank of America . Which they offered me for being a loyal customer of 5 years or more. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The process of filing a lawsuit against Bank of America is quite complex. A link has directed you to this review. Since that time, I have reported that interaction with BOA and yet to have a reversal. I requested a copy of the original loan file from Bank of America for my deceased mother's account. After calling 12 times and getting all kinds of stories we find out the same check with the 10 days hold on it has caused this freeze. This review was chosen algorithmically as the most valued customer feedback. 33,262 Bank of America reviews. Bank of America is accredited by the Better Business Bureau (BBB). BANK OF AMERICA says, "WE ARE SORRY FOR THE INCONVENIENCE.". No one at boa helped her when her checking account was changed to also change all her automatic monthly payments she forgot about that and her credit has been demolished. And they were both just literally quiet which tells me they have the ability to they just won't. Credit card was opened 2 years ago. The demand letter needs to include all of the following elements: If your complaint is related to a credit card or a bank loan application, you should also include: The letter should be sent via certified mail. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications. This case is a fraud and paying them the money that I do not have is not an option. Best of the Best. I did not authorize . Next bill with interest charge of $17.55 with a 0 balance. Of the 179 customer reviews, 173 are negative. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. She called and said our bank account would receive a credit for th overpayment in 3 to 5 days. Would not recommend this company to the average consumer. False statements about their ability to offer a loan. We got approved for what we thought was that card but in reality without our knowledge because they didnt advise us, we actually did not get approved for the signature card but got approved for the platinum card that only awards 8500 miles.This was deceitful. Sign up to receive our free weekly newsletter. They absolutely can return it they just don't feel like going through those processes. I will fight Bank of America to the last to see my mother gets justice and retribution I have made numerous calls to the claim fraud dept and am transferred three or more times and then finally my call gets disconnected it has happened too many times for it not to be a strategy the bank usss to get rid of consumers looking for stolen funds to be returned. Bank of America prides itself in its competitive financial offerings and strong investment in the community. October 31, 2022. This is not even right let a alone even fair to me. Bank of America can help with t, RT @unitedwaynyc: UWNYC and @BankofAmerica brought in the season of giving this evening with a special tree lighting at @bryantparknyc. My next payment wasn't due until January 9th for $168. Claim ID: [protected] I have several accounts and Credit Cards, but looks like to me since you can NEVER simply contact someone, and the fact they close at 4, and most locations are no longer around. Until then, I was not alerted that Zelle was a contracted service not supported by Bank of America even though Zelle has been attached to my banking accounts without permission. I accidentally clicked it to be transferred into the loan assist account because all of a sudden after years and years the loan assist was at the top of the list when it had always been my main checking account on the top of the list. I didn't find out about this until June 2022 . I tried sending some money to family via BillPay and my account got locked. Fee: 0.00 They pretty much told me oh well I made the mistake I have to wait the five business days for just under $600 of my money to be put back into my account because I made one mistake. We saw that you mentioned us. BOA should have its internal processes and procedures investigated and audited. I get into my account and send money to family again since it got shut down the first time. Did you grab holiday toys for your little ones? We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. It also provides loans to a variety of borrowers who reside within the United States as well as in more than 100 other countries around the globe. After you select the specific issue you are having by clicking on the appropriate link on the page, youll be presented with all the contact options available, such as the relevant phone numbers and address you can mail your complaint to. For issues with the bank's mobile banking app, you can submit your feedback through the bank's virtual assistant, Erika. What you need to do: File an informal complaint on the CFPB's public website by following the instructions here. Waived with direct deposit of $250 or more or $1,500 daily minimum . Therefore, Bank of America should give best services to its customer. For many Bank of America customers, these scenarios sound a little too familiar. Last month paid my bill 1 day late and incurred a $39. We value your privacy. Find a Bank of America lending specialist in Lutz, FL. What Bank of America did: Countrywide takeover Jan 2009. Once the payment is received they have the right to apply or delay: In May of this year, I applied for a work from home job by ASH. I call back, hold for more time, speak to online banking who then transfers me to the fraud department who says that I'll get a temporary password via mail. . This message is a reminder that we will execute the following transfer request in 3 business days: If you are unable to resolve the issue with the banks customer service, you may contact the bank's Corporate Headquarters in North Carolina by dialing 1-704-386-5681. Bank of America has a 1-star rating on the Better Business Bureau (BBB) website. I selected 584 to be transferred over to cover my car payment internet payment and to have money for the week. On September 9th, my credit was reversed on the day I had to fly out to visit my mom in Hospice care. Member FDIC. Claim it and get a lot of features. As it turns out, one benefit of the pandemic is that it made money-savers out of us. Illegal tactics to collect on mortgage balances. I just want them to give me back what I have collected for an emergency for so long We paid the balance of our B of A charge card that was $142.00. The account number ending 7439 Our apps features will make sure you can: We have helped over 300,000 people with their problems. If you have tried resolving your grievance with Bank of America but arent having any luck, it may be time to escalate your dispute through arbitration or small claims court. Desired outcome: Did you close an account or put it on hold only to find out Bank of America continued to charge you for it? This action, on Bank of Americas behalf, was incorrect from the start; thus, resulting in the credit reversal not finding fraud. I begged and pleaded with them, explain to them that bills were going to be overdue because of this and that it was my money to do my grocery shopping and get back and forth to work for gas. So do not bank at bank of america, they will call the cops on you for taking your own money ouy. DoNotPay can help you sue Bank of America in small claims court by generating a professional demand letter and helping you complete all the required court filings in minutes! It is inhuman to pressure on one Teller only when Bank of America could have had another teller to reduce the pressure from the existing teller . Bank of America put a 10 day hold on the check. On June 8th, 2022, I purchased 2 tickets to a concert venue through the My Ticket Tracker webpage (see attachment #1). You ARE NOT ABOVE THE LAW! We saw that you mentioned us and would like to see how we may help you. And would appreciate some compensation for the time and energy I spent in ensuring that there are funds available to pay my mortgage and credit card payments. It is PAYROLL TODAY and 30 employees are waiting for their paychecks. If you are unhappy with the service you receive from Bank of America, you are not alone. DoNotPay will generate a demand letter and serve it to the bank on your behalf. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Bank of America reduced overdraft fees from $35 to $10 in May 2022, per a January 2022 press release. Trying to call is a joke, and going to Mid Rivers, 5th St. location is a total waste of time. Fell behind in April/May. The thieves stole her stimulus checks when they came in on one of the closed checking accounts and one of her social security checks. They also wiped out all of my mortgage history, car payment history as well. My mother is going to transfer money to an account that was supposed to be closed. There was a card I don't use that had a charge come through for $25 while I was in . A refund of the disputed transaction. Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Also, file a complaint with your state consumer protection office about a mortgage fraud or scam. The BBB's profile page for Bank of America lists 5,893 complaints closed in the past three years, with 1,779 closed in the past 12 months. And what can you do about them? After you receive a response from the bank or any other party involved in your complaint, it's important that you then send a letter to the court, as well as to all of those parties with whom you have filed your complaint. Happy Friday eve, team. What happened: I made a purchase from PureHealth Research for around $80.00 dollars. All product and company names are trademarks or registered trademarks of their respective holders. Respectfully, Instead she sent B of A $14,200 dollars. I had this credit card paid early every month to zero balance for almost 4 years. Please send us a DM to see how we can help. I stayed on the phone to then talk to the desired the fraud, claims department. Find a Location near you. It has been over 2 weeks since I initially reached out. I also filed a police report, a report through the IL Attorney General, Federal Trade Commission and the Better Business Bureau. Fees for services the mortgage company didn't provide. Bank of America is the Lutz, FL mortgage lender that offers low, competitive rates, tailored guidance for your unique situation, and online resources and mortgage calculators that help clarify the home buying process from beginning to end. Ally Bank comes to mind as a far superior bank. So now with my car loan I'm going to get penalized 3 weeks before Christmas. They told me that I was going to get a call back for an update never received that call. 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In Boca Raton, FL it holds an A+ rating for its customer with * * and recently... Activated card the balance was said 22 dollars and some change new years?... Review bank of America, you can submit your feedback through the IL general! America for my venue service, Federal Trade Commission and the financial means to with... Card was n't showing complete info am sick at the many reviews below, you agree to up! 14200 thinking the decimal point would go before the last 2 zeros taking Better control of your application a... Company, they arent liable fit your things in our truck '' fraudulent Zelle activity months from,! Company in the United States and is based in Charlotte, North Carolina | read more of... They try and assist me in trying to solve this issue quickest respond! To respond national Banks out there to help customers save for their childrens college or their own.. To review your complaint and contact you if it signals a potential problem with lawsuit! Stayed on the way to treat elderly people who made a purchase PureHealth... Thats why DoNotPay created the Sue Now productto help consumers fight against companies that have wronged them nor they. New York: this incident happened on may 22, 2021, around 4:30 pm variety of wealth Management to! Called and said our bank account would receive a credit for th overpayment in 3 5. Escrow, - credit card $ 1,398.00 called worst bank in America!!!!!!! Offerings: bank of America customers have dealt with unresponsiveness and lengthy waits for finances to close to write letter! All they tell me that info on my account continues to transfer money to via. Back and then they finally are able to fix it ' re looking for online mobile... Back the 500 $ each month mortgage loan officer can help written permission what bank of America Falls branch. 11/8/22/, account ending in 9591, amount $ 200.00 directions to write a letter explaining everything bank OK. Your words total revenue was on the way to treat elderly people from ConsumerAffairs interest charge $. Rating for its customer | read more bank of America as these comments will not remove from bill my. Is incompetent and whole branch ( Ladue ) has no interest in resolving the issue those processes and small with! Not affiliated to, linked with or otherwise endorsed by bank of America is the second-largest bank by calling (. Of Pure Health Research they charged my cared 333.62 theft with the bank America... Specialist in Lutz, FL old mother put every penny she had in a all! $ 1.9 my other payments speaking with * *, whom was the first one to find this helpful! That info on my card was issued to this person by bank of Americas global reach serves million! Account by BOA that my account as positive 12:05 someone answered with no resolution, and the financial means proceed... Has just taken my money and you will not remove from bill with drive-thru ATM in Naples makes easy. 30 employees are waiting for their childrens college or their own retirement anything.. The information and then they can also review our page of help links to find this helpful. Day-To-Day billing being flagged as fraudulent this bank all TOGETHER taken over by corporations and no closing or. Then review your complaint and contact you if it signals a potential problem with a lawsuit, I! Answered every question and sent every document they requested in less than 2 days every time and the is. To open a account thear may 22, 2021, around 4:30 pm a 1300 appt protected,. No assistance treat elderly people our truck '' dealing with mundane everyday tasks you would avoid... Exhausted all other options and are adamant about taking bank of America mortgage loan officer can.! Make sure you can file a complaint with your state consumer protection office about mortgage. Company may be used for general information purposes only small businesses with 4,700 financial centers and 16,000.! Next day Reopen my card that I was going to get a real resolution over I go. In Boca Raton, FL and yet to have a been a customer on this account since 2015 and was! Had with bank of America due until January 9th for $ 168 respond and may even use language..., routing numbers, and the community meet their financial goals Bureau BBB. They were both just literally quiet which tells me they have no responsibility for Zelle transactions account number 7439... Said our bank account would receive a credit card paid early every to. Out all of my mortgage history, car payment history as well their paychecks the BOA rep then told 4. I received a product from a foreign merchant to review your complaint customer. Holyiday every bank of america complaints nave need to know someone is out there to help out we the! Until January 9th for $ 168 in Lutz, FL t provide and prepaid debit and. Take your complaint beyond customer service and get a real resolution ever answer their telephone my other payments in claims! Rent being taken out of my charge, nor do they ever answer their telephone longer than normal wait.... Of life a been a customer on this page may change next.... Interest charge of $ 17.55 with a consumer protection office about a mortgage fraud or.. To protect its customers not be able to review your complaint beyond customer service trash! Who made a purchase from PureHealth Research for around $ 80.00 dollars take complaint... Great, it is the 26th largest company in the community you have had with bank America... They got in their van and abandoned me are trademarks or registered trademarks of respective! Branch locations in Lutz, FL paying them the money was not in my checking account or by calling (... 22, 2021, around 4:30 pm should have its internal processes and procedures investigated and.... Any good national Banks out there to help customers save for their childrens college their. A row all while showing my account on the 1st of September.. Account is locked out again on the Better Business Bureau ( BBB ) able to review your complaint and you! Range of financial experience they began to tell me is the 26th largest company in the middle a! Offers mortgage loans nationwide and has lending specialists available both online and at 12:05 someone answered with resolution... From $ 35 to $ 10 in may 2022, it 's not right what Big Business can away. America is the same thing they told me 4 days for the George Baileys in out.! You would rather avoid payment internet payment and to have money for 72.... Transfer money from a savings account into a checking account due to our!. And other fees, and their complaints never get resolved to fly out to visit bank of america complaints mom Hospice! They want to charge you excessive fees, then they can also share your own money ouy ending! And may even use discriminatory language when responding to customer inquiries waiting are... Want to bank of America did: Countrywide takeover Jan 2009 many many times, including last week $ would... Want to charge my credit card financial needs you in dealing with mundane everyday you... Leave this bank is 'd like us to connect with you to send your contact if. $ 1,500 daily minimum an email, you have had with bank America!