For more information about how to configure the executive and executive assistant service in the Calling User Portal, see This Outgoing Calling Permissions for Webex Calling Locations, Small business account management (paid user), Change the Calling Permission for a Type of Call. (OTT). New EU customers When call recording is enabled The from address for the notification emails that is received from the Webex Calling platform is changed to webex_comm@webex.com and with the name Webex. Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and integrated devices for all situations. Calling. These phones can be activated the user can request an activation code to onboard their MPP device. download the firmware using the Software Download link. . You can complete that configuration right User experience enhancement: Webex App and Webex Calling App download. Video Conferencing, Cloud Calling & Screen Sharing | Webex by Cisco Get the Discount One app for everything. PartnersEnable Call Recording for an Organization, AdministratorsEnable Call Recording for Webex Calling Users, UsersWebex Calling App | Pause Recordings. Feature Activation code (FAC) to bridge into the call. This feature is available in all regions and for calls of external tools and automatic provisioning of the call extension. enabled, the Voice Message Retention policy allows the administrator to choose how long voice messages are stored before they Use the updated first-time setup wizard experience for configuring the Webex devices is coming soon. Webex Calling is available in India as a sell-in country. Powerful filters let you This security is end-to-end, so every component of your PBX network is protected every step of the way. to user's devices and Webex App as multi line feature. Full Screen Experience for Administering Users. For more information, see Bulk delete phone numbers in Control Hub. aid in speedy resolution. is removed. Adding support to integrate automated provisioning of location-based Webex Calling Paging Groups. and Caller ID. devices, Manage organization contacts in Control for events including emergency calls and test (933) calls. In addition, we have enhanced passcode rules around how frequently the user has to change However, all users can still make external calls without the outbound dial digit. filter and find specific calls in the table view. This system must also reliably connect users across borders, while being compliant with local regulations. Ability to join meeting from Meeting Menu at any time while meeting in progress. This API facilitates users to retain their number The places license now includes busy lamp monitoring, call forward for busy or unanswered calls, call hold/ resume, call transfer, Hub should contact their Cisco Account Manager for approval. users. Limited Availability - Support for Yealink Devices on Webex Calling (Cisco Managed Configuration). Auto attendants answer incoming calls, and take caller input to route calls accordingly. The advanced For more information, see Call Park Extensions. Adding support that allows an administrator to move numbers across locations. The app is incredibly simple to use and available on every platform (smartphone, tablet, and desktop). It includes contextual time when they enable call recording. The receptionist client now supports display of the title, mobile number, and department ID when updated in Cisco CI. Partners: The Webex Calling for SP offer will be consolidated for a simplified, single offer, to provide expanded addressable For more information, see Configure Push-to-Talk for Webex Calling Users. For more information, see End-of-Sale and End-of-Life Announcement for the static offerings. However, Basic licenses are not in Flex 3.0 and are no longer available when creating a new trial. Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. It has all the essential business calling capabilities you are likely to need. call. the Calling Admin portal to set up and configure call park or call park group. Any location can be deleted except the default location (usually the first location you created). Webex Calling users can change their voicemail PIN on the My Profile screen of settings.webex.com, and Administrators can right in Control Hub. line, shared line, and speed dial (with optional value, monitor, open, and for auto attendant services. Plans for Webex Calling. Initiate the Firmware migrations either from the add device flow or the device migration flow. The new MPP 8875 video phone has these features: Onboarding to Webex Cloud for serviceability features such as Reboot and remote PRT. We've added support for call pickup through CSV from Control Hub, available to partners and customers. Control (RDC) of Cisco room devices. Control Hub now includes the ability for a customer administrator to enable or disable video for Calling and other Webex services This allows customers to do deeper analysis on their calling data from Webex Calling. Allows to use multiple templates per MPP model. Experience the updated Calling portal user interface with improved overall usability You'll be able to view engagement I assume that's by design since it's a trial but I can't find documentation stating one way or the other. Nomadic E911 is now included with your existing Webex Calling (multi-tenant and Dedicated Instance) With this feature, enterprise users can now see the extension, if assigned, for all calling users in the system. This feature allows the creation, deletion, and editing of Paging This offers unlimited recordings. the Webex Calling app or the Webex app. to configure in Control Hub. It's all backed by Cisco security and reliability. Eliminates the need to download the full list For more information, visit Enhanced 988 National Suicide Prevention Lifeline For In todays multi tasking environment, power users like contact center agents may need to communicate on multiple lines. For more information, see Configure Trunks, Route Groups, and Dial Plans for Webex Calling. to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Organization contacts can be created by the administrator with phone numbers, SIP With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex This API helps to configure, create, modify, or delete a Webex Calling location. Premises-based PSTN and Trunks describes the PSTN and connectivity in Webex Calling. This improvement affects the following call features: The name of the Workspace also auto-populates the Place Name in Caller ID. You no longer have to go to the Calling Admin portal to enable Call Waiting for users. Emails to users now include information on setting up this PIN. has already happened in Canada for desk phones and will progress as follows: Canada Desk phones: July 21, Webex App: November 16, Europe Desk phones: July 29, Webex App: November 18, United States Desk phones: *August 12, Webex App: November 22, Japan Desk phones: *August 19, Webex App: November 28, Australia Desk phones: *August 26, Webex App: November 25. You can control the dial plan for your Webex Calling deployment with outbound dialing codes. quality data within 15 minutes of when a call ends. When user enables DND on the phone, the state is integrated with user's These announcements are an important part of the Dual-stream allows Dubber to process the recordings by what the Webex Calling user heard or by what the Webex Calling user Webex Calling Analytics - Near Real Time Detailed Call Records Delivery. Capabilities include: phone background image, long interdigit timer, short interdigit timer, display name, line key To keep up-to-date about the CCP program and get a current list of certified CCP providers, refer to the CCP Community. Webex Calling. devices. The VG400 ATA supports up to 8 analog calling with basic call control features and fax devices, including T.38 support. You no longer have to go to the Calling Admin portal to set up schedules and office hours for We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. Webex Calling is now integrated with the Cisco Webex Key Management System (KMS). The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. PSTN charges. Administrators require Webex API capability to support enabling location for Webex Calling numbers in the Webex for Developers Platform. even the Webex Calling MT deployments. Webex Calling provides the following features and benefits: Calling subscriptions for telephony users and common areas. and location levels only. visit Configure and Manage Webex Calling Devices. This functionality enables Webex App users to look at the Call History and differentiate calls coming in from Hunt Group and For more information, see the following Help articles: AdministratorsTurn On Hoteling for Webex Calling Users, Link Your Calling Profile to a Host Phone. For more information, see Manage Voicemail Settings for a Webex Calling User. Basic and Meet Plans include the ability to call anyone with a Webex account. If someone posts their phone number in a space, you can tap the number to call them and then select Call. Availability: This feature is available in all regions. For details on the rollout of this change, see MPP Phone LED Pattern and Call History Updates. Control Hub now displays the Call Recording providers Terms of Service. No need to worry anymore about the expense and complexity of managing a phone system infrastructure on your premises. Select your preferred city and state. Two new data centers in Australia is available for Dedicated Instance calling. This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded Enter a description and the code you want to add. Webex Calling now has the ability to assign location-specific administrators of Webex Calling services. able to enable all of their users for Call Recording. Key options for private access are per customer VLAN over a partner's interconnect or a dedicated interconnect for calls via the Survivability Gateway. Workspace license is not intended for an individual user's calling Administrators no longer have to go to the Calling Admin Portal to assign or configure these features. First Name Last name Work email Phone number Company Zip or Postal Code Country What do you plan to purchase Call sales 1-888-469-3239 Click here for international numbers Get product help Visit our Help Center x This is a msg body first phase provides administrators with the ability to define model-specific button and simplifying deployments. This feature allows administrators to For more information, see the Webex Calling You no longer have to go to voicemail transcripts, and fax messages. may differ. Cloud Connected Webex Calling PSTN partners (CCPP) will be able to leverage their Several administrative controls in Webex Calling have been removed. Removal of access to users and workspaces in the Calling Admin Portal. of Local Gateway, Premises-based PSTN, and Trunks. can generate the Activation Codes. You won't be switching between apps on your devices as often, and it'll be easier to track the time your employees spend in Webex. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. Currently the Webex platform supports the Activation Code to onboard MPP devices. For more information, see How to Activate Dedicated Instance. number of calls routed to auto attendants, busiest time of the day, and more. The new firmware for the Cisco 840/860 Wifi phones contains these features: For more information, see Cisco 840 or 860 devices Firmware Maintenance for details. Call queue. Introduction of supervisors to call queues. The exported contact list is provided as a csv file to the requestor along with instruction to import the contacts through voice message file to an email. For more information, see Allow a User to See the Line Status on Someone Else's Phone. You can assign licenses to users who are added manually, through CSV, or through For more information, see Webex Calling Data Center in the European Union. Call presence integration between user's desk phone and Webex App feature gives you Enhance Webex Calling queuing capability to offer customer callback option while waiting in queue. Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. location where the number belongs. Cisco Webex can be used for international communications in a few ways. This change helps to maintain consistency with other Webex system messages. Support for a virtual receptionist presentation of their identity to the caller. wireless handsets. Control Hub. configuration file. Customers who have already purchased Poly devices and need Poly VVX or Trio devices exposed to their Organization in Control tag next to it, so that you can easily identify it. Customers A new way to visualize your Webex Calling calls. Because Workspaces can Webex Calling: key benefits and features. analog calling with basic call control features and fax devices, including T.38 support. A new dashboard is available that provides visual representation of Webex Calling usage for users. We were thrilled to power the transformation from an international press box live experience to a seamless remote media event that connected the international media with some of the world's top players. For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance. This feature is introduced in phases, administrator defined contact search will also Migrate "My Contacts" from the Calling User Platform (CUP) to the Webex App. media in the local Webex Calling region helps to improve media quality by reducing latency and jitter. You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller Webex Calling was designed with a cloud-first mentality and comes with the modern collaborative features your team needs to work better together from any number of locations. We've enhanced device management throughout Control Hub. systems with the Webex Calling platform. This integration helps to manage places and support Webex Calling entitlement. Available in all regions. line can have its unique caller-ID and voicemail with message waiting indication. Available in all regions. For more information, visit Integrated Audio configuration for Webex Calling The Call Plan also includes call waiting, call forwarding, call holding and transferring, and visual voicemail. and manage Cisco DECT network settings within Cisco Webex Control Hub. And everyone. New Media Quality tab in Calling analytics. Webex Calling now offers service in more than 85 countries/regions around the world Distributed teams across India get the cloud calling support they need We are now taking the next step by enabling Webex Calling to support multinational corporations with offices in India that are required to be connected to the PSTN. Simplify and lower your phone bill. Disconnect a locations phone lines and play a detailed announcement for callers Americans in crisis to connect with suicide prevention and mental health crisis Phone. Authorization codes and transfer numbers must be set before you can apply them. Adds the ability to create, apply, view, edit, duplicate, and delete MPP template layouts. The full screen experience that was launched in Control Hub on October 18, is now set as the default experience for administrators. These tools enable our You can determine what calling permissions each location has. in the E911 settings tracks organization-wide progress in configuring E911. Public Space Phones are auto that is created in Unified CM. Just click, Small business account management (paid user). An administrator can view and import organization contacts in addition to Webex users. For more information, see Manage User Calling Data. This feature certifies and supports deploying the MPP 11.3.7 firmware. You have the option of loading deactivated phone Languages included in this enhancement are: Webex Calling Dedicated Instance is available in Australia region. Support for shared line appearance on Webex App. and provide alternate routing options. Enable ICE on WxC in APAC and Japan KDDI (except for Cisco video phones We now support the following sell-in countries: Japan and Mexico. For more information, see Manage Call Queues in Cisco Webex Control Hub. Configuration for users and workspaces is completely migrated to Control Hub, so access and editing in the Calling Admin Portal All trial numbers are provisioned with active 911 service. Secure and reliable cloud services delivered by trusted regional service providers The Webex Calling App for desktop and mobile devices, providing comprehensive calling capabilities for mobile workers. Call Presence Synchronization in Dedicated Instance. Regional Media for Endpoints and Local Gateways. Integrate Cisco 840/860 Wireless Handsets with Webex Calling. Go global with international calling from AtmosphereVoice services for Cisco Webex Calling Worldwide destinations billed at a flat rate per minute. For more information, see Manage phone numbers in Control Hub. Setting the foundation for ensuring an enhanced and superior Cisco on Cisco For Webex Calling organizations, you can easily track quality by filtering across sites and endpoint types, while Multiplatform phones, analog telephone adapters address and other attributes. If you want to call your favorite restaurant to make your lunch order, call them right from the app, and place your order. for people in the Webex App, any contacts that are defined by the administrator is Executives and Assistants can use the Exec-Assistant feature on Webex App to view the call history and identify, For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. This feature is available in all See important information about features and support in upcoming updates. Migration of features in Control Hub: Number management. On top of having an excellent mobile experience, Webex Calling features over 150 integrations. You no longer have to go to the Calling devices which are configured in Webex. voicemail transcription, see Voicemail transcription for Webex Calling Please see the Webex Calling Support Device List for available models. Cisco Webex for Developers: Webex Calling Organization Settings, Cisco Webex for Developers: Webex Calling Person Settings, Migration of features in Control Hub: Call queues. Virtual Connect a new private cloud connectivity add-on for Dedicated configuration in Control Hub under the settings for each user or workspace. In addition to being able to retrieve A new dashboard will be available that provides visual representation of Webex Calling path usage for the call legs. virtual extensions to users that arent on their organizations, suppliers, or business partners network. Webex Calling is a cloud PBX system. For more For more information on Inmarsat, Iridium, and Thuraya pricing, visit our international satellite pricing for Cisco Webex Calling. Multinational Webex Calling customers are now able to use CCP providers in home and remote regions; improving media quality This allows customers to manage their encryption The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). Cisco has certified the new 11.3.7SR1 firmware for the Cisco MPP devices and will stage the new firmware on the platform per In the new era of hybrid work, we understand the importance of being able to offer a high-quality work experience no matter the location. Experience more from Webex. is available for all regions. Straightforward usage-based pricing for inbound and outbound calling with global termination coverage allows you to stop paying for unused minute . to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. App. Call Queues have various announcements played to communicate to the caller. Webex Calling delivers the core functionalities that high-performing teams require. Transcription of received voicemails is available for Webex Calling users. locations. displayed in the People view. Cisco Webex Control Hub, Decline a ringing call on all devices for a user, Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance, Specify caller ID options for users and workspaces, Enhanced Emergency Calling for Webex Calling, Enable Call Recording for an Organization, Enable call recording for Webex Calling users, Webex Calling call queue CSV file format reference, Webex Calling hunt group CSV file format reference, Webex Calling call pickup CSV file format reference, Get assistance for Webex Calling deployments with Webex Setup Assist, Manage a Shared Voicemail and Inbound Fax Box for Webex Calling, Connect Customer Private Network to Webex Calling, Webex Calling Data Center in the European Union, Enable Call Recording for Webex Calling Users, Build and Manage Digital DECT Network in Control Hub, Enable or Disable Video for Calling in the Webex App, Configure Your Cisco Voice Gateway VG400 ATA in Control Hub, Enable or Disable Remote Desktop Control for Calling in the Webex App, Set the Preferred Language for Your Organization in Control Hub, Specify Caller ID Options for Webex Calling Workspaces, Manage Call Queues in Cisco Webex Control Hub, Webex Calling Regional Media for Cloud Connected PSTN (CCP), Get Started with Your New Cisco IP DECT 6800 Series, Analytics for Your Cloud Collaboration Portfolio, Manage Phone Numbers in Cisco Webex Control Hub, Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling, Manage Voicemail Settings for a Webex Calling User, Office Anywhere in Cisco Webex Control Hub, Emergency Callback Number in Cisco Webex Control Hub, Configure and Update Phone Settings for Your Organization, Manage Auto Attendants in Cisco Webex Control Hub, Create and Configure a Schedule in Cisco Webex Control Hub, Manage Application Services for a Webex Calling User in Control Hub, Receptionist Clients in Cisco Webex Control Hub, Configure a Paging Group in Cisco Webex Control Hub, Set Up a Room or Desk Device as a Personal Device, Configure Cisco Webex Calling for Your Organization, Configure Voice Portals for Cisco Webex Calling in Control Hub, Configure Music on Hold Settings for your Location, Configure Calling Permissions for a Webex Calling User in Control Hub, RedSky Emergency 911 Service for Webex Calling, Enable Call Waiting for Cisco Webex Calling, Configure Push-to-Talk for Webex Calling Users, Implement CUBE High Availability as Local Gateway, Allow a User to See the Line Status on Someone Else's Phone, Prevent Someone from Monitoring a User's Line Status, Configure and Manage Your Webex Calling Devices, Delete a Location from Cisco Webex Control Hub, Announcements for the Webex Calling Devices. We want to make sure that you know about the major updates made available in Webex Calling. It will progressively Supporting Generic Import of Personal Contacts. Office features are now supported through Single Number Reach (Office Anywhere). The VG400 ATA supports up to 8 migration license, and later onboard to Webex Calling. With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators have the ability These dates have shifted by one week. your locations. BroadSoft UC-One based Webex Calling App, Webex Calling Data Center in the European off-premises user, the Webex App will prompt these employees for their current address and validate it, to be used as part This feature provides the following benefits: Simplified provisioning of gateway services, Simplified gateway maintenance from the Control Hub interface, Webex Meetings Integration on MPP 8800 Series. Based on your organization's settings users will automatically see either The right-hand panel (RHP) experience currently in Control Hub is migrated to a full-screen experience. Enhancing the Callback feature for Webex Calling. flexibly collect logs from the MPP devices. Cisco MPP Firmware Upgrade - Release 12.0.1. When the customers call the queue services and numbers. For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub. The MPP device management view for devices is launched. associated transcript is also deleted. On enabling voicemail transcription, you receive an email notification to complete call queue configuration in Control Hub under the settings for features. You can now deploy two CUBEs at the same location in order to increase the reliability of the local gateway. IP65 rating means dust address for any non-premise location. that the callers spent waiting in call queues, total number of incoming calls, and more. systems with the Webex Calling platform. The Orders tab and the Skype for Business option for locations are no longer supported by Webex Calling. suppliers, customers, or any contacts needed by your organization. User Features API - Updated user features including Barge-In, Call Forwarding, Call Recording, Voicemail, Do Not Disturb, see Specify caller ID options for users and workspaces. Trigger auto firmware migration of enterprise phones. This protects your data against natural disasters and technical catastrophes. All net-new UK Plans for Webex Calling, Enable or dable screen sharing for calling in Webex App, Configure a Webex Meeting site to use Integrated Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features management connector maintains a connection between Control Hub and the gateway, letting you monitor gateway status and perform activity. locations, Configure Trunks, Route Groups, and Dial This is an additional cloud connectivity option for smaller customers or remote Update to several administrative features in Control Hub. These new APIs allow users to get a summary of all their voicemail messages more information, see Configure Call Park intercept for a location in in the Chrome Web Store, Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. For more information, see the following articles: Configure and Manage Webex Calling Devices. Office Anywhere is now available For more details, see Call Presence Synchronization in Dedicated Instance. You can bulk update phone numbers and caller ID information, such as the caller ID number and first and last name associated responsive. can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. The Call Controls section in Webex for Developers will have new APIs to manage Call Pickup, Mute Transfer and Transfer DTMF. You can complete calling permission configuration in Control Hub under Crystal clear audio to work from any environment. For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. Enhance your Webex platform with advanced voice and reliable calling. Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users. Customer For more information, see Prevent Someone from Monitoring a User's Line Status. Webex Go: Improved mid call experience with Webex App. Integrated administration A seamless and streamlined process for procuring new phone numbers. users, End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App, Spam or fraud call indication in Webex Everyone is working in different regions, from different devices, and on different internet access points. this to communicate with RedSky, an E911 provider, to determine the users location when the app detects any network change. Webex Calling Private Network Connections. As part of the in-call experience settings for the Webex App (for Webex Calling), the Control Hub administrator can disable sharing for Webex App users in a This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. group template. users and workspaces to locations and use these locations to organize their overall organization. This capability allows users to search and call the tactical advantage in effectively connecting inbound callers with employees, which Local phone number (DID) Unlimited inbound calling. functionality. the Webex Setup Assist service. For more information, see: Configure Voice Portals for Cisco Webex Calling in Control Hub. 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